This website is owned by the Alicante Radio Taxi Association, CIF G54745518, Avda. Alcalde Lorenzo Carbonell, 35, Local 1, 03008 Alicante
Payment for services includes payment for the taxi service according to official rates approved by the official taxi regulatory bodies.
By making your reservation, you confirm that you have read, understood, and accepted these terms and conditions. You also confirm that you have the legal capacity and authority to accept these terms and conditions on your own behalf and/or on behalf of your companions. Therefore, you will be responsible for making the appropriate payments, must notify us of any changes or cancellations, and must inform other travelers upon receiving the reservation confirmation.
Any communication regarding the service you have contracted must be sent to the email address indicated below.
We are available to customers through the following contact methods:
Email: reservas@taxienalicante.com
If you do not understand any of the terms and conditions set forth in this document, please contact our customer service team before signing this contract so we can provide you with the correct information.
Intellectual property rights
The trademarks, trade names, and other intellectual property rights appearing on our site belong to Taxienalicante.com and are protected by national and international intellectual property laws.
All content (such as, but not limited to, text, montages, graphics, logos, button icons, images, audio files, and software) used on the Taxienalicante.com websites (and other domains linking to the same website) is the property of Taxienalicante.com and is protected by national and international intellectual and industrial property laws. Therefore, any use, including modification, reproduction, or representation in whole or in part, is prohibited without our express written consent.
You therefore agree not to use our website for illegal purposes.
1-Languages
Our website, Taxienalicante.com, is available in several languages. Our customer service team is available to assist you in Spanish and English.
We ensure the quality of the translation of our websites, as well as the general terms and conditions set forth herein. In the event of any discrepancy, the Spanish version shall prevail for legal purposes.
2-Service request
Taxienalicante.com acts as the local transfer operator (hereinafter "the Provider"). To request a service, you must follow the request procedure established on our website. All requests must be made at least 24 hours before the requested pickup time.
a) The services displayed on our website do not constitute an offer to sell, but rather an invitation to you to make an offer to the Provider of said services. We may accept or reject your offer on behalf of the Provider. All accepted requests are formalized by sending a reservation voucher to the email address you have provided. If your request is rejected, you will be refunded the full amount (in Euros) of your pre-reservation or you will be offered an alternative Provider who may have different terms and/or additional charges.
b) Your service contract is directly with the Provider. Your booking voucher will specify the specific terms and conditions of your booking. Our role facilitates the conclusion of the contract between you and the Provider.
c) The booking of various transportation services through our website does not constitute a "package" within the meaning of the 1990 European Directive on package travel, package holidays, and package tours. Each booking constitutes a separate service contract between you and the Provider.
3-Web reservation procedure
a) All transportation services that Taxienalicante.com offers on its website have been authorized by RADIO TELE TAXI ALICANTE.
b) By completing the reservation form, you are making an offer to purchase online. All information provided will be provided to the Provider for validation and confirmation of the service. It is extremely important that you verify that the names, addresses, telephone numbers, dates, and times are correct. If not, you must contact us immediately to correct them.
c) No service request will be processed without the corresponding payment. Immediately after successful payment, we will send you proof of payment by email on behalf of the Provider. This proof of payment is not a confirmation of your reservation; it simply informs you that your request is being processed with the Provider. When the Provider confirms your reservation, we will send you an email with the booking voucher in PDF format. This will formally constitute the binding contract between you and the Provider. The date of the contract will be the date shown on the confirmation document.
d) The booking voucher or reservation receipt will indicate the meeting point with the Provider. You can also find our 24-hour travel assistance telephone number on the voucher, where we will assist you in English or Spanish in case of any unforeseen event that may occur during the contracted transfer. You must print the voucher, sign it, and return it to the Provider. Failure to do so may result in the service being cancelled. We recommend that you print the confirmation emails for the contracted services and the vouchers to present or use them whenever required.
e) When you receive your reservation voucher or credit card, please review it carefully and ensure that all information is correct. We, as the Supplier, are not responsible for any errors or discrepancies it may contain. If you discover any errors, please notify us immediately. Please see our reservation modification and/or cancellation policy.
f) The information and data you provide during the booking process will only be provided to the persons or authorities necessary for the service to be successfully provided (local transport operator, airport authorities, customs, immigration, security companies, etc.). In the final step of the booking process, you authorize us to share your data with anyone involved in providing the service. Please feel free to consult our data protection and privacy policy if you require additional information.
g) Any notification or communication that Taxienalicante.com sends you must be confirmed by you, confirming receipt. Otherwise, our system will keep a record of the delivery, which serves as both notification and confirmation of delivery.
4-Prices and payment
Taxienalicante.com, upon receiving your service request, acts as your agent or representative, requesting payment of the full amount for the service you wish to contract with the Provider.
On our website, you can see detailed prices for each service, calculated based on the vehicle, destination, and date you choose. We may modify the price of services at any time, and your service request, even after processing and paying, is subject to validation until the voucher or reservation receipt is sent to you.
If the Provider rejects the service or changes the price in relation to your reservation request, we will inform you by email and request additional information or additional payment, if necessary. If the Provider definitively declines the service or you do not agree with the new price offered, we will fully refund the amount you paid us (in Euros) using the same payment method you used.
5-Special requests
During your service request process, Taxienalicante.com offers you the option to request additional services such as baby seats, booster seats, additional luggage, golf or ski equipment transportation, etc. Payment for these additional services is only a provision and does not guarantee their availability on the day of the transfer. In the extraordinary event that the Provider is unable to fulfill this additional service request on the day of the transfer, the customer must notify us directly, and the amount of this additional service for that transfer will be fully refunded.
6-Modifications to the reservation
a) Any request for changes to your reservation must be sent by email to reservas@taxienalicante.com. No changes will be effective until we receive them and confirm by email that the Provider can make the corresponding modification. You can make the change at least 12 hours before the scheduled pickup time.
b) If you request a change that involves a price modification (vehicle size, new destination, extras, etc.), you will be notified by email of the difference between what you have already paid and the new price. A link will be sent to you in the same email so you can pay the difference. The change will not be accepted by the Supplier until we receive your payment.
c) If the change results in a reduction in the initial fare, you will be refunded the difference, provided you request the change at least 12 hours before the scheduled pick-up time.
d) The Provider will monitor the arrival of your flight or train to anticipate possible schedule changes due to delays, taking into account the information you provided during the booking process. However, if your flight or train number changes, or you miss your flight/train, or there are any other changes to your flight/train, you must inform us by calling the 24-hour support number indicated on your booking voucher. Your request for change will be subject to the local Provider's acceptance, and we will call and email you to inform you of the status of your reservation.
e) Once your plane has landed (or your train has arrived at the station), the Provider will wait for you for 30 minutes at the meeting point indicated on your booking voucher. From the moment you disembark the plane to the meeting point, you will have to go through security checks, baggage claim, customs, or perhaps even file a lost baggage claim, etc. We advise one of your passengers to go directly to the meeting point agreed upon with the Provider before the 30-minute time limit has elapsed. If the driver has to wait longer than the established time limit, this may incur an additional charge that must be paid. If the customer does not show up at the agreed meeting point at the airport or train station after 30 minutes, the service will be canceled with no refund.
7-Cancellations
a) Any request to cancel a reservation must be sent by email to our address reservas@taxienalicante.com at least 12 hours before the scheduled time of the first transfer.
b) Cancellations that comply with these terms will be fully refunded using the same payment method and currency used.
c) Cancellations made less than 12 hours before the scheduled pick-up time will NOT be subject to refund.
8-Insurance and liability
a) Your travel itinerary will likely involve several different operators and modes of transportation than you have booked. For your safety and security, we strongly recommend that you purchase an insurance policy that covers potential expenses in the event of cancellation and includes coverage for accident or illness (including repatriation), Supplier bankruptcy, loss of luggage, loss of cash, and other related expenses.
b) Taxienalicante.com acts as a booking website for some RADIO TELETAXI ALICANTE services. You enter into a service contract directly with the Provider. As an Agent, we do not accept any responsibility for the provision of the transportation service itself. Our responsibility is limited to publishing information on our website about the services offered by the Providers, transmitting information or changes to reservations to the Providers, and informing you of any changes to the terms of your reservation. We do not accept any responsibility for any information or incidents regarding transfers published on our website.
c) We decline all liability for any losses that may arise from the incorrect processing of your application by the Provider, any errors you make when completing the application form, or your failure to provide complete and accurate information during the booking process.
d) The information regarding the services shown on the website, including vehicle type, extras, distances, and travel times are estimates, and Taxienalicante.com is not committed to complying with them. Likewise, Taxienalicante.com does not assess the suitability of your service requests, and we are not responsible for your choice.
e) Taxienalicante.com accepts no liability for any illness, injury, death, or loss of any kind. Any claim for loss, injury, illness, or death must be made directly to the Provider or may be covered by the terms of your insurance. In all cases, it will be subject to the laws and jurisdiction of the country in which the services were provided. We only accept liability for claims arising solely as a result of our own negligence.
f) We will not be responsible for any service you contract directly with the Provider, and we decline any liability if you make changes to the contracted services and do not inform us directly and in writing through the contact methods provided.
g) Taxienalicante.com offers this website in its "as is" condition and makes every effort to update, maintain, and operate it. We cannot guarantee the absence of technical errors, the infallibility of the service, or that the system or portal will be operational at all times. We do not guarantee the accuracy of the website content, the accuracy of translations into languages other than Spanish, or that it is free of viruses or similar that may have harmful effects.
h) Any errors that may appear on the website will be corrected as soon as we become aware of them. In the event of any such error that may affect our Suppliers' prices or promotions, Taxienalicante.com reserves the right to cancel the reservation on behalf of the Supplier and refund the full amount paid by the passenger.
9-Force Majeure
a) Neither Taxienalicante.com nor the Provider can guarantee or be held responsible for extraordinary situations that may occur prior to your transfer. Such circumstances may include accidents and resulting delays, police checkpoints or operations, acts of vandalism or terrorism, unplanned protests, demonstrations and organized riots, unforeseen road hazards, acts of government or national authority, natural disasters or catastrophes, fires, adverse weather conditions, or other similar events beyond the Provider's control.
10-Contact
a) Taxienalicante.com will strive at all times to offer you the best possible service and attention. The website displays the various contact methods and our customer service hours. Also, during your transfer, your voucher includes a 24-hour customer service phone number, where we will assist you with any unforeseen issues related to the transfer you booked through our website.
b) All communications we have with you will be via email. Therefore, we recommend that you always check your email before starting your trip to verify that no changes or cancellations have been made to your reservation. Notifications will be sent to the address you provided during the booking process.
c) If you change your email address or contact phone number, you must notify us immediately so that we can contact you regarding any questions related to your service request.
d) If you do not appear at the meeting point described on the booking voucher within 30 minutes of the time indicated on the voucher, the Provider will attempt to contact you using the telephone number you provided during the booking process. If we cannot reach you because you do not answer, or because your telephone is out of range, or because the answering machine is interrupted or the connection is unavailable, the Provider will cancel the service without any refund.
e) If at any time during the service, you detect a problem with the service provided, please notify the Provider or call us at the number on your Voucher. We will investigate the problem and try to resolve it immediately. Failure to notify us will affect our ability to investigate the matter in question, as will your right to file a complaint. With this in mind, any complaint regarding the service must be made in writing within 15 days of the date of the transfer.
f) Upon your return, you may receive a service evaluation questionnaire. This document helps us constantly improve our services and those provided by our Suppliers, and is therefore of vital importance to us. We thank you in advance for your time in completing it.
11-Transportation Service
a) It is the customer's responsibility to ensure that they have entered all their personal, pickup, and destination information correctly (date, time, full address, etc.) when making the reservation. The Provider will take this information into account for the pickup and will take you to your destination as close to your accommodation as possible, depending on the physical characteristics of the vehicle and the accessibility of the requested address.
b) Passengers will always be picked up at the meeting point, date, and time specified on the reservation voucher or voucher. The maximum waiting time for the driver is 30 minutes. If you do not show up at the meeting point at the scheduled time, you will lose any right to a refund or modification of the service.
c) The customer must ensure that they arrive at the airport at least two hours prior to flight departure time and at least 10 minutes before the check-in counter opens. You are responsible for ensuring that ground transportation is reserved on the appropriate dates and times to accommodate your itinerary.
d) During the service request process, you must indicate if you are traveling with minors. Safety regulations in this regard vary depending on the country. Therefore, you must request a child restraint system at the time of booking, as established by the law of the country in which the transfer is being made. The Provider, depending on availability, will provide you with the most appropriate system for the minor's age, in accordance with current regulations. If the Provider does not provide a restraint system, you will be entitled to a refund of the additional cost, but not to payment for the transportation service.
e) If you do not inform us that you are traveling with children, you must travel in the vehicle's own safety and restraint systems. EU Directive 2003/20/EC regulates mandatory child restraint systems. For taxis and private passenger transport, the regulation states:
• Children under three years of age, when in a taxi or authorized vehicle, may travel unrestrained in the rear seat on an adult's lap if child seats are not available.
• Children over three years old must wear an adult seat belt if child seats are not provided or are not available.
In both cases, children will always count as passengers and occupants of the vehicle.
f) The type of vehicle used for the transfer is not guaranteed. The Provider is free to change the vehicle without liability. Occasionally, a change of vehicle will be made if it allows for the provision of a service that would otherwise be impossible.
g) All vehicles and Suppliers are official vehicles of the public taxi service of the city of Alicante and have the administrative licenses and mandatory insurance required by the regulations and legislation of the city of Alicante.
12-Luggage
a) Each passenger may carry one suitcase with a maximum weight of 20 kg (maximum combined total dimensions of 158 cm - length + width + depth).
b) Luggage must be identified with your name, destination address, and phone number. If you leave luggage in the vehicle, we will contact you and it will be sent to the address you provided when booking. Any additional costs incurred will be your responsibility.
c) We recommend that you do not carry fragile or valuable items in your luggage, such as jewelry, money, precious metals, silverware, checks or other negotiable securities, documents, passports and other identity documents, samples, etc.
d) Neither the Supplier nor we will be liable for any loss or damage to your baggage. You are responsible for your baggage. We recommend that you take out an insurance policy to protect you against possible loss or damage.
e) By accepting these terms and conditions, you are obligated to comply at all times with current Spanish legislation. In this regard, your luggage may not contain prohibited items such as dangerous substances, firearms, perishable or fragile objects, or animals not registered in accordance with clause f) below.
f) During the booking process, you must inform us if you are traveling with pets. Pets are your sole responsibility, and as such, you must ensure their well-being and health at all times. They must always travel in a container that complies with IATA regulations. Pet transportation is subject to availability and approval by the Supplier and at an additional cost that you must pay. If you fail to inform us or do not comply with the required safety conditions, the Supplier has the right to cancel your transfer without the right to a refund.
13-Customer Responsibility
a) The client declares by accepting this contract that he/she is of legal age and capable of accepting the responsibilities subscribed to.
b) The client declares that they understand the general conditions and agree to pay for the requested services using a suitable credit or debit card, with authorization for its use and sufficient funds to cover the cost of the service.
c) You understand that you must notify Taxienalicante.com of any changes affecting your reservation and the service as quickly as possible.
d) The service will be provided according to the details you provided during the booking process. You are required to check all the information appearing on the Service Booking Voucher, which we will send you in your confirmation email. In the event of any discrepancy, you must notify us in writing at least two hours before the scheduled time of the first scheduled transfer. Failure to do so will result in our inability to serve you and will not be liable for the cancellation of your reservation, with no right to a refund.
e) The client must carry all necessary documentation for border crossings. Neither the Provider nor Taxienalicante.com will be responsible for, nor will we accept any charges incurred if the client fails to carry the necessary documentation or if the client fails to comply with the regulations of customs, the police, the tax authority, or the administrative authorities of the countries for which entry is requested. The booking voucher is not considered a valid document for obtaining visas.
f) In the event that the Provider or Taxienalicante.com have to face a deposit or financial fine before the corresponding Authorities as a consequence of your failure to comply with the laws, regulations or any other requirement imposed by the countries you wish to access, leave or through which you will transit, we will have the right to retain any sum of money that belongs to you until you make the full payment.
14-Right of Admission
a) The Supplier shall have the right to refuse transportation to any person who is under the influence of alcohol or drugs. We reserve the right, at our reasonable discretion, to terminate the transfer if the conduct or behavior of any passenger affects your safety or that of the driver of the vehicle. Neither we nor any of our Suppliers accept any responsibility for any additional expenses incurred by you or your party as a result of such conduct.
b) The consumption of alcohol and narcotics is strictly prohibited in vehicles. Smoking is not permitted inside vehicles.
15-Applicable law and competent jurisdiction
a) These General Terms and Conditions, as well as any relationship between Taxienalicante.com and the Client, shall be governed by Spanish law. For any dispute arising from the existence, content, and/or interpretation of these General Terms and Conditions or any relationship between Taxienalicante.com and the Client, both parties submit to the jurisdiction of the Courts of the city of Alicante.
b) Taxienalicante.com reserves the right to make changes at any time to its website, as well as to these General Terms and Conditions.
